Contact Us
Where the information goes
The form sends your message straight to the editorial team that runs this review site, not to Uptown itself. Anything you type stays within our own correspondence system, and we do not pass it on to the casino, to any affiliate network, or to any marketing partner. We treat the form as a private channel between you and the people who write and maintain these pages.
Your message is read by a person. It is not fed into an automated system, and it is not used to build a profile of you. We keep the correspondence for as long as necessary to deal with your query, and we delete it once the matter is closed. We do not add your address to any mailing list unless you separately ask us to.
Feedback that shapes the site
When your message is about the website itself — a broken link, an outdated bonus figure, a game that no longer loads, or a review that does not match your experience — we treat it as a correction request. That kind of feedback goes into the same editorial queue as our own fact-checking. Each item is verified against the current terms and conditions before we change anything on the page. If we cannot confirm a claim, we leave the page as it stands rather than publish an unverified edit.
Complaints about your own play at Uptown are a different matter. We are not the operator, we do not hold your account, and we cannot adjust balances, refund deposits, or overturn a casino decision. For those issues, the message is forwarded to the casino’s own support team, and you should expect the operator to handle it under its own terms. We will not mediate, and we will not take sides in a dispute.
Getting a useful answer
To give you a precise reply rather than a generic one, include the essentials: the page or game you are asking about, the date you saw the offer or the problem, and the exact wording of any bonus or term that looks wrong to you. Screenshots help more than descriptions. If your query concerns a specific promotion, name it and note which review page listed it.
For account or payment questions, include your player ID and the date of the transaction, but do not send passwords, security answers, or full card numbers. We do not need them, and we cannot store them safely in a contact-form thread. If you believe you have a gambling-related problem, say so plainly in the message, and we will point you to the support services listed across this site rather than attempt any advice of our own.
- State the page and the specific claim you are questioning.
- Give the date the offer or issue appeared.
- Quote the exact terms text where you can.
- Attach a screenshot for anything visual.
- Leave out passwords and full payment details.
What we cannot take on
This contact channel does not accept legal demands, requests to remove a review, or pressure to change a rating. If you are writing on behalf of Uptown or a related party, identify yourself as such in the first line. We answer every legitimate message, but we reply only to the address you provide, and we take as long as the enquiry needs rather than rushing a half-checked answer. If your matter is urgent, the casino’s own support page is the faster route — ours is for scrutiny of the content, not for live account help.